test


Member ID:
Password: 
Stay logged in for 30 days
Forget Your Password?
close

login CCFGroup App

Economy | Time:Jun 4 2018 3:47PM
Quality of China's service sector improves in 2017
 
Text size
The quality of China's service sector improved last year, according to a new official report.

The customer satisfaction index rose 2.86 points from 2016 to 74.75 in 2017, continuing in the range of "relatively satisfactory," according to the monitoring report from the State Administration for Market Regulation.

Higher scores were given to telecommunications, civil aviation, online payment and online shopping services, the report said.

Customer satisfaction is an important indicator of service quality around the world, as survey showed that higher level of customer satisfaction is associated with higher return on assets in the future.

However, the report also showed that the service sector needs distinctive services and better personnel, as the sector got low scores in the areas of special services and attitude toward the customers.

The administration said it will work with other departments on legislation on service quality supervision, risk monitoring and hazards in the sector.

Last year, the service sector accounted for 51.6 percent of the country's GDP, and contributed to 58.8 percent of GDP growth.

Source: chinadaily.com.cn
Related Articles
China vows countermeasures against extra US tariff
China's fiscal revenue up 9.7% in May
Central bank holds interest rate steady to boost internal stability
China's sharing economy to grow 30% per year
China to cut import tariffs for 1,449 taxable items of daily
China signs more trade deals with Belt and Road countries
China's high-quality development requires further reform, opening
China's reform, opening-up leads to economic miracle
Services, reform key to growth despite risks
China continues anti-dumping measures on cellulose pulp imports
 
Research
Brief analysis of annual reports of some listed companies ...
Nylon and polyester markets in reverse trend
 
 

浙公网安备 33010902000742号